Exchange and refund
Attention! Returned only goods purchased in the online store RUVAS.ua
Similar goods purchased in the retail chain of stores of our partners Serebro.ua ™, as well as in other retail stores, are not accepted for return.
Every your choice in RUVAS.ua is the right choice. But we understand that you may not like something - the model, the color of the stone or the size of the decoration. We highly value our customers and do our best to make you only enjoy shopping at Ruvas.ua, which is why we made the return so easy.
WARRANTIES OF A RETURN TO THE INTERNET-STORE RUVAS.UA:
- 100% transparent cash-back scheme
- Possibility of choosing a convenient method of repaying funds
- Prompt decision of any issues related to the return of orders. The customer support service works from 8: 00-21: 00
- Within 7 days after we receive the returned goods, you will be refunded. The deadline for crediting funds to your account depends on the deadlines set by the bank's internal regulations.
- Thus. When returning goods of proper quality within 7 days you will be refunded the amount of this product, and in case of return of the goods of inadequate quality you will return the cost of the goods together with the cost of delivery.
- For additional information, as well as for consideration of claims to the quality of the goods individually, we ask you to send a written request to the Service of the Internet shop ruvas.ua at firstname.lastname@example.org or call 0 800-210-222, We ask you Detail the problem with the product. Your claim will be considered within 5 working days from the receipt. We will try to find the best solution for you.